Delivery

What are the delivery times?

The estimated delivery times are provided when selecting the shipping method for your order.

Standard Colissimo delivery (without signature): Delivery takes 2 to 3 business days within mainland France from the date of shipment.
Pickup point or Post Office: Delivery takes 2 to 3 business days within mainland France from the date of shipment.
Express DHL delivery: Delivery takes 1 to 2 business days within mainland France.

For countries outside mainland France and the EU requiring customs clearance, delivery times may be slightly longer.

Delivery times are estimated from the time the order is shipped.

During promotional periods, delivery times may be extended, although we do our utmost to ship orders as quickly as possible.

What are the delivery costs?

Shipping fees depend on the destination country, the delivery method, and the chosen carrier. These fees are displayed during checkout, prior to payment.

For orders outside mainland France and the European Union, customs duties or import taxes may apply upon receipt of your order. These charges are the responsibility of the customer.

For residents of the United Kingdom, please note that customs fees may apply to imports for any purchase exceeding €135.

Colissimo:

Delivery is free in mainland France and the European Union for purchases over €80.00 (standard home delivery or collection point).
Delivery is free in the rest of the world (excluding mainland France and the European Union) for purchases over €160.00.

DHL:

Delivery is free from 160.00€ of purchase in all zones.

Which countries can I have delivered to?

It is possible to have it delivered worldwide.

How do I track my order and delivery?

You can track the status of your order from your personal space “My account / My orders”.

Payment accepted: your order has been taken into account and will be prepared as soon as possible.
In preparation: your order is being processed by the e-commerce service.
Currently being shipped (Colissimo) / Shipping processing in progress (DHL): we are carefully preparing your order, it will be shipped soon.
Shipped: The order is ready and has been handed over to the chosen carrier.
In delivery (only with DHL): delivery is in progress.
Delivered: the order has been delivered to you according to the chosen delivery method.

My package is announced as delivered but I have not received anything

Sometimes the arrival of the package is announced the day before the actual delivery. If you receive a delivery notification without your package actually being delivered, we advise you to wait until the next day and check with your neighbors to make sure they have not taken charge of your package in your absence.

If your package is not delivered the day after you notify us of its delivery and none of your neighbors have collected it for you, contact our customer service via the contact form .

My package was returned to sender

It may happen that some packages are returned to us. The reasons may be various: incomplete address, inaccessible mailbox, etc. In the event of a return due to an error concerning the delivery address, the return costs are the responsibility of the customer.

I entered the wrong delivery address

If you notice an error in the delivery address of your order, please contact customer service immediately. If it is still possible, we will be able to make the change of address.

If the delivery address can no longer be changed (package already being prepared, in the process of being delivered, etc.), the order may be returned to the correct address after payment of the additional delivery costs incurred by this error. If the package has already been shipped, we will wait for it to be returned before reshipping it.